Our Return and Refund Policy
Thanks for letting Osmell Coffee fill your life cup!
If you are not entirely satisfied with our products, we're here to help. Before initiating any return, or if you have any questions, we encourage you to contact us directly.
All our items are eligible for return.
Returns
For return, you have 20 calendar days to return an item from the date you received it. The 20 day return window is from the date the courier delivers your item to the date you ship it back to Osmell Coffee. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Returns should be mailed to:
Osmell Coffee Returns
1007 Shotgun Rd
Sunrise, FL 33326
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping, if any, will be deducted from your refund.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Contact Us
If you have any questions on how to return your item to us, contact us.